I had such a fantastic experience joining Geoff Dawe for his Spa Talk at the Swedish Institute. I've never spoken in front of such a large, engaged, excited group of people. The majority of attendees were Swedish Institute students and alumni, as well as other wonderful teachers and Swedish Institute Faculty. I learned a key phrase from Geoff Dawe about positivity when engaging with clients. When asked about his day, Mr. Dawe responds with a devilish grin: "Well, I don't want to brag". This simple interaction speaks volumes to clients and is a memorable response. When we come to work as practitioners of whatever field we've chosen, it's so important to remember to leave our emotional baggage at the door. Clients always remember your services and how you've gone out of the way to make them feel happy and special. Leave clients feeling great about you, not stressing because you've had a bad day. Who knows, maybe your positive vibes will rub off!